Refund policy

To start a return, you can contact us at ravenmagecraft@gmail.com with a detailed description of why you would like to return the item. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ravenmagecraft@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, if you receive the wrong item, or if it is the wrong size. We will evaluate the issue and do our best to make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned custom products such as digital downloads and crochet patterns. We ask that you read listing descriptions thoroughly before making a purchase.

Refunds
We will notify you within 1 week, once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.